SHIPPING & DELIVERY
To ensure your feeder rodents arrive in perfect condition, we package all orders in food-grade polystyrene boxes with dry ice and all orders made by 12pm Monday will be shipped out by Wednesday, to arrive by Thursday or Friday (for some regional areas). If our couriers are unable to guarantee shipping within 48 hours we will notify you and arrange for shipping in the following week. Due to the perishable nature of our product, we only ship to you if we are guaranteed a 48 hour delivery.
Unfortunately, our shipping costs have increased due to the price of petrol, and courier fees and quotes for delivery are currently changing weekly. There is currently a flat rate shipping fee of $55 on orders to the Sydney metropolitan region and $75 to the Central and South Coasts. Other areas of NSW may be charged a different rate. To obtain the most accurate quote for your order, please contact us to confirm the total cost of delivery before you purchase.
For customers in the Wollongong and Camden area, local delivery is possible, please select this option at check out. We will be in touch to arrange a suitable time to deliver.
If you are regional and unsure that we can deliver to your address please get in touch before placing your order. Where we are unable to source reliable couriers to guarantee your orders arrive in perfect condition, we may choose to refund your purchase.
To keep your freight costs to a minimum, we deliver only a street address. Due to the perishable nature of our product, we cannot guarantee personal delivery, and our couriers will leave packages at the door if no-one is home. Please ensure you are on hand to receive your orders, particularly if it's a warm day.
Local delivery for customers within a 25km radius of Wollongong or Camden is available for a $15 delivery fee. Choose the "Local Delivery" option when checking out online, and please provide a valid mobile phone number so that we can contact you to organise a suitable time. Local delivery can take anywhere between 1-3 business days from the time your order is placed.