SHIPPING & PICK UP
To ensure your feeder rodents arrive in perfect condition, we package all orders in food-grade polystyrene boxes with dry ice and all orders made by 12pm Monday will be shipped out Tuesday, to arrive Wednesday the next day or Thursday (for some regional areas). We ship to almost all areas in NSW and the ACT.
Unfortunately, our shipping costs have increased due to courier fees and quotes for delivery are currently changing weekly. There is currently a flat rate shipping fee of $100 on all orders to cover our costs. However many metropolitan areas can expect a lower shipping fee, so to ensure you obtain the most accurate quote for your order, please contact us to confirm the total cost of delivery before you purchase.
For our local customers, you can continue to select free local pickup.
If you are regional and unsure that we can deliver to your address please get in touch before placing your order. Where we are unable to source reliable couriers to guarantee your orders arrive in perfect condition, we may choose to refund your purchase.
To keep your freight costs to a minimum, we deliver only a street address. Due to the perishable nature of our product, we cannot guarantee personal delivery, and our couriers will leave packages at the door if no-one is home. Please ensure you are on hand to receive your orders, particularly if it's a warm day.
LOCAL PICK UP
For our local customers near or in Wollongong, orders can be picked up. We are located near Port Kembla, a short 15 minute drive away from the centre of Wollongong. Choose the "Local Pickup" option when checking out online, and please ensure you provide a valid mobile phone number so that we can contact you to organise a suitable time for pick up.
Local delivery for customers within a 25km radius of Port Kembla is available for a $15 delivery fee. Choose the "Local Delivery" option when checking out online, and please provide a valid mobile phone number so that we can contact you to organise a suitable time. Local delivery can take anywhere between 1-3 business days from the time your order is placed.